One place to reach us, and one thing we will not do by message.
discord.gg/GjwbMGEa8 — the fastest way. Ask in the open channels for anything about the game, and use a direct message for anything about your account or a payment.
If a deposit did not arrive, or a payout is taking longer than the stated holds, say so with the transaction hash and the wallet you used. That is enough to find it — and it is all we need.
Not in a message, not on a support page, not "to verify your account". Nobody at Plotopia will ever ask for it, and anyone who does is not us. The same goes for your private key.
We also never ask you to send funds to "unlock", "verify" or "release" anything. Deposits go to the address the game shows you inside your own wallet page, and to no other.